Shipping policy

Shipping Policy

Last updated: 12.08.2025

Thank you for shopping with Celavon. This Shipping Policy outlines how we handle order processing, delivery times, shipping costs, and related matters.

---

1. Order Processing Time

• Orders are processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

---

2. Shipping Carrier

• We primarily ship using DHL Express for fast and reliable delivery.

• In some cases, we may use other carriers (such as UPS, DPD, or local postal services) if it results in faster or more cost-effective delivery.

---

3. Shipping Rates

• All Orders: We offer Free Shipping for all orders.

• Any customs duties, import taxes, or handling fees for destinations outside the EU are the responsibility of the customer.

---

4. Estimated Delivery Times

• Within EU: 1–3 business days from dispatch.

• Outside EU: 1–3 business days from dispatch.

Please note: Delivery times are estimates and may vary due to customs clearance or unforeseen delays.

---

5. Tracking Information

• Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery status.

---

6. Undeliverable Packages

• If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect from customs, the customer will be responsible for reshipping costs.

---

7. Damaged Packages

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund according to our Return & Refund Policy.

---

8. Contact Us

If you have any questions about shipping, please contact us at:
Email: support@celavon.com
Address: Gullvingeveien 117, 4656, Hamresanden, Norway